already paid for pro version of both apps

MICHELLESPEIRS

I've already paid for pro version of both working hours and sub total but I'm being asked to pay again stating my free 7 day version is complete

please assist
Michelle Speirs

SubTotal version:
OS + version:
Device model:

timo

Please see the FAQs for info about how the Pro version works.

the license is bound to your App Store account. Licenses for other accounts need to be purchased separately
SubTotal and WorkingHours are separate apps and cannot share a single Pro version license
the license is separate per platform. You need to purchase the app for iOS and macOS separately, for example

MICHELLESPEIRS

timo

Yes, i understand, and paid for both Apps sepperatly on the day i installed them

Michelle Speirs

timo

MICHELLESPEIRS Please provide more details for what platform and what app you bought the Pro version for and for what app on what platform is still doesn't show as "Pro". What happens when you use the "Restore purchases" button? What happens when you use the "Buy" button?
It is not possible to pay for the same app on a single platform with the same Store account twice.

MICHELLESPEIRS

Both apps are asking me to re pay for the pro version

Michelle Speirs

MICHELLESPEIRS

I purchased both apps through my Android and synced fine to my Lenovo desktop through my Microsoft account and now the desktop is telling me to pay again for both apps

Michelle Speirs

timo

MICHELLESPEIRS and now the desktop is telling me to pay again for both apps

Then there is no Pro version connected to the Microsoft account.
As I wrote above (and as noted in the FAQs): You need to purchase the Windows app separately.

MICHELLESPEIRS

Both purchased on December 5th through Pay Pal

MICHELLESPEIRS

All my Microsoft purchases go through pay pal credit.
and state Microsoft transaction

Michelle Speirs

MICHELLESPEIRS

I should not have to pay for both apps for a second time when being used through the platform I purchased in.

Michelle Speirs

MICHELLESPEIRS

looks like it converted to a Google transaction with transaction ID#s

I have Google on both devices with Microsoft

Michelle Speirs

MICHELLESPEIRS

this chat from the apps also open in my google account Too

MICHELLESPEIRS

are you telling me I haver to pay for the Android and the laptop?

timo

I'm sorry, I cannot follow. I can just repeat what I said before and what is written in the FAQs: You don't have to (in fact, you cannot) buy for the SubTotal Pro version on Windows twice with the same Microsoft Account. If you re-try to buy it one of these three things can happen:

an error shows up indicating there's a problem with the account or Store
you can buy the app (this means, there was no Pro version connected to this Microsoft account yet)
there already is a Pro version and it enables automatically without having to buy again

You will not see two purchases for SubTotal in your Microsoft Store payment history: https://account.microsoft.com/billing/orders

MICHELLESPEIRS are you telling me I haver to pay for the Android and the laptop?

Yes, I said that before in an earlier message here in this discussion, and it is also mentioned in both the FAQs and on the Pro version page before you buy the app.

MICHELLESPEIRS

this chat really is Not helping and if I have to pay for both twice then I will have to rethink this completely.
as this should not have occurred this way. it asked me to log in to Microsoft for purchase and there is no button I'm finding for this.